After weeks of some Google Maps customers reporting that their Timelines had been wiped of all of the locations they’ve visited, as noticed by 9to5Google earlier this month, Google has confirmed that some customers’ knowledge was deleted and is, in some circumstances, unrecoverable. In a press release to , Google spokesperson Genevieve Park mentioned, “We briefly skilled a technical difficulty that prompted the deletion of Timeline knowledge for some folks.” Solely customers who had backups turned on will be capable to restore their Timelines, in keeping with the assertion.
Google not too long ago knowledge, and backups don’t seem like on by default. To allow them, you need to go into Your Timeline within the Maps app and replace the settings from the cloud icon there. The incident prompted some customers to lose years’ price of location historical past. And whereas some who had backups enabled previous to the problem have mentioned they have been in a position to restore their Timeline knowledge, others on mentioned they weren’t in a position to get all of it again even after importing their backups.
This text initially appeared on Engadget at https://www.engadget.com/apps/google-says-a-technical-issue-caused-some-users-maps-timeline-data-to-be-deleted-214358403.html?src=rss
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